English
TAX:
Tax Charges: For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT-free.
CREDIT CARD SECURITY:
When your order is placed on our website, credit card numbers are encrypted using 128-bit encryption. They are only decrypted after they reach our computer and are not held in clear text on any website.
GUARANTEE:
We guarantee your satisfaction. We offer a full 12-month warranty on all our products and aim to respond to all email enquiries within one working day.
PRIVACY POLICY:
The Fridge Filter Shop Ltd does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, store delivery addresses if the address book is used, and store your details if you select the 'Remember Me' option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from other features that use cookies.
RETURNS POLICY:
Your rights to return goods are protected under the EU Distance Selling Directive, which can be found at www.hmso.gov.uk.
FAULTY GOODS:
We will provide a full refund for faulty goods. All returns are tested, and if the item proves to be satisfactory when tested, only the product value will be refunded. You will be charged the actual cost of the delivery and the collection.
All fridge filters must be installed by a professional or competent person in accordance with any manufacturer's instructions.
Failure to install the fridge filter correctly, resulting in any damage caused to your appliance or other property damage, will solely make you responsible.
Delivery charges on goods from outside the United Kingdom will vary due to the different rates applied by the Royal Mail courier. These additional charges will be included in the total price after payment has been made.
The Distance Selling Regulations state a customer has the right to cancel the contract at any time up to 7 working days starting the day after delivery.
COMPANY DETAILS:
Company Name: The Fridge Filter Shop Ltd
Company Number: 05752924
Registered Address: 229 Whittington Road, London, N22 8YW
Place Of Establishment: England & Wales
Email: sales@thefridgefiltershop.com
Terms and Conditions for FridgeFilterShop.net Subscription Service
1. Introduction
Welcome to FridgeFilterShop.net. These Terms and Conditions govern your use of our subscription service for fridge filters. By subscribing, you agree to these terms, which comply with UK consumer laws, including the Consumer Rights Act 2015, GDPR, and 3D Secure 2 (3DS2) payment processing requirements.
2. Subscription Service
2.1 How the Subscription Works
By subscribing, you agree to receive automatic deliveries of fridge filters at the chosen frequency (e.g., every 3, 6, or 12 months).
You authorize us to charge your payment method automatically before each dispatch.
2.2 Managing Your Subscription
You can modify, pause, or cancel your subscription at any time via your FridgeFilterShop.net account or by contacting customer support.
Cancellations must be made at least 3 days before the next billing date to avoid being charged.
2.3 Subscription Fees
The price of your subscription includes the product cost, VAT (if applicable), and shipping fees.
Prices may change, but we will notify you at least 30 days in advance.
3. Payments & 3D Secure 2 (3DS2) Compliance
Payments are processed using 3D Secure 2 (3DS2) for enhanced security and fraud prevention.
We accept Visa, Mastercard, American Express, and other major payment methods.
If a payment fails, we may retry or contact you for an alternative payment method.
4. Shipping & Delivery
We ship within the UK using Royal Mail, DPD, or similar carriers.
Delivery times depend on your subscription plan and location but are usually within 3-5 working days.
If a product is out of stock, we will notify you and offer a replacement or a refund.
5. Returns, Refunds & Cancellations
5.1 Your Right to Cancel
Under the Consumer Contracts Regulations 2013, you have 14 days from receipt to cancel your subscription and receive a refund.
5.2 Refund Policy
If you receive a damaged or incorrect product, notify us within 14 days for a free replacement or full refund.
Subscription orders that have already been shipped cannot be refunded, but future shipments can be cancelled.
6. Data Protection & Privacy (GDPR)
We comply with the UK GDPR and handle your personal data responsibly.
We only use your information to process your subscription, improve our service, and comply with legal requirements.
For full details, please see our Privacy Policy.
7. Contact Information
For questions or support, please contact sales@fridgefiltershop.com
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